Time Out says
On the bit of Kingsland Road mostly reserved for Vietnamese restaurants, a great addition to Shoreditch’s apparel offering nestles stylishly. Founder Phil Stace is also the brains behind streetwear and contemporary clothing online retailer Urbanexcess.com and in many ways, this store is a shop window for the website, with the same labels and design aesthetic. That’s no bad thing, however, and Article is a buzzing and popular shop thanks to its mix of new and exclusive labels catering for a range of budgets. It’s not hard to see why the place is pulling in local advertisers and graphic designers. The range of special edition Pointer sneakers, cycle-friendly Sandqvist Swedish backpacks (£112-£156) and cheap chinos from Dr Denim is the perfect fit for the demographic, while streetier Obey t-shirts and Puma collaboration trainers keep the kids dancing through the door. It doesn’t hurt that the massive shop window leaves the store brightly lit, and the neatly merchandised product on clear display to the passing footfall.
As featured in the 100 best shops in London
96 Kingsland Rd
|Opening hours:||Open 11am-7pm Tue-Sat; 11am-5pm Sun|
|Do you own this business?|
Users say (7)
Average User Rating
2.6 / 5
- 5 star:2
- 4 star:1
- 3 star:0
- 2 star:0
- 1 star:4
Last week I ordered a jacket from the Urban Excess website, to collect from their Article Store in shoreditch. When it arrived, it was completely different to what I ordered. I made the store aware of this and was assured the website would be changed. On checking the website today the details remain the same apart from the title of the jacket has been corrected. Not a great start from a relatively new company
Horrendous customer service, which refused to rectify a mistake of sizing on their end. I would not want anyone else to go through the hassle and wasted money of dealing with these incompetents.
I visited on a Saturday afternoon in April 2015 and had a very good experience: the store was relatively quiet and the staff were chatty and helpful. There is a good but limited range of clothes.
Can't rate Article highly enough. Super friendly staff, no pretense and great stock, what more could a guy need!
I'm not sure why this has been reviewed so badly, I had a great experience at this shop! Needed a birthday present for my boyfriends birthday and popped in by chance, shop looks really cool and is well laid out. The staff are really friendly but not in your face which I hate! They helped me pick out some really different and cool brands for him, Cheers, I'll be back! Hopefully before his next bday ;)
I bought a sweater from here which subsequently turned out to be defective as the print had developed a weird faded striation after one wear. I was told that despite it being defective a manager would have to see it before anything could be done about it, but that the same sweater would be reserved in a size small incase an exchange was approved. I left the sweater and my contact details and waited for someone to be in touch. No one called. After chasing it up, the manager then reluctantly told me that before he could exchange it, he would have to take a picture of the defect and send it to the brand managers and take it from there. He promised to be in touch before Easter (Friday). Again, no contact. I have finally heard from the store who have now told me to come in and collect my replacement. To my surprise, they are now claiming that I had requested a medium size to be put on hold (despite telling them on 3 different occasions that I want a small, and them confirming that one had been put aside for me), there are no smalls left so all they can offer is an exchange for a different product.
This has been one of the worst retail customer service experiences I've had to date. The fact that is has taken nearly 2 weeks to resolve an issue with their defective product, to then be told a bold faced lie that I apparently asked for a medium when they clearly confirmed on 3 different occasions that they would hold a small is just frustrating and insulting.
I will never shop here again.
I ordered a jacket for home delivery from the online store for this shop, www.urbanexcess.com. I tried it on at home and it wasn't a good fit so i put it straight back in the bag and took it back to the store for a refund. They took the item in and I asked if they need to give me a receipt to indicate i've returned the item and it had been checked. They said no so i said great and left the shop. 3 days later i get a very brief message asking me to collect the item as it is not refundable due to a 3 or 4 small specs of dirt on the coat, deeming the coat unsaleable. I responded to their email in-depth explaining that i had not worn the coat outside and that it was checked by me thoroughly before returning the coat and had no dirt on it. The store manager and owner responded to my thorough email with a one line informal email repeating that the coat had dirt on it so could not be sold. I went in to the store to speak to him in person. Unfortunately, the store owner was in no way willing to listen to my complaint as a customer, I explained the situation from my point of view - I've returned the coat in mint condition and asked 3 days later to come in a pick up a dirty coat. He said on a number of occasions that "the decision had already been made". What a shame, they do have some nice items, but if they can't get the customer service right, then i can't shop there again. Just hope that you have nothing go wrong with your order and I suggest if you return an item, return it in store and ask them to sign a note detailing the return (like i should have). I am now the not-so-proud owner of one, dirty, ill-fitting coat!
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