The Doorstep Laundry

Shopping, Cleaning and repairs South Hackney
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'We're only a doorstep away' is the slogan for this thoroughly modern laundering company which offers a collection and delivery service for the ultimate in convenience cleaning. Operating in the Hackney, Islington and Bethnal Green areas, The Doorstep Laundry services include repairs and alterations, carpet and rug cleaning, clothes recycling, cobbling and ironing – although we've heard mixed reports on quality.


Venue name: The Doorstep Laundry
Address: Westgate Centre
Westgate Street
E8 3RU
Opening hours: Collection and delivery 8am-9pm Mon-Fri; 8am-6pm Sat
Transport: Tube: London Fields rail
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Average User Rating

3.6 / 5

Rating Breakdown

  • 5 star:9
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:5
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1 of 1 found helpful

 Do not take anything of value to this dry cleaner. I took a brand new formal designer dress to be dry-cleaned and it was ruined. The fabric was burned, it had an iron mark and the hem completely line askew. They told me they have seen these results before with similar fabrics and that it has happened to some of their other clients. (Why tell me this?) And even when, after months of dispute they said they would not accept responsibility, they did not even offer to reimburse the initial dry-cleaning fee. I had to prompt.  Please beware. They might be convenient but it's really not worth it.

I have been a customer of this company for about 2 years, and use them every week. 

They always make me feel welcome and are ready to give advice. They even removed wine stains from bedding and a 40 year old cuddly toy when I spilt a bottle of red wine over it.

I would fully recommend them and still come even though I have moved to Hounslow. 

I dropped off a few garments here last week to get collected, and at the same time paid for the dry cleaning service. I unfortunately lost my receipt, and when I went back to the shop, they tried to charge me again for the items. I explained that I lost my receipt and that if they checked on their CCTV, it would show that I did indeed pay for them. The manager, Richard, was incredibly rude and unhelpful and told me that I would have to wait until the CCTV was checked by the complaints manager (this position is surely justified in such a small shop where people will often complain). I have just been told that they in fact do not have any CCTV footage (despite this taking place a few days ago) and that I would have to pay (again) for my garments. Shocked at how a local business can operate this away. I advise anyone reading this to stay well clear, unless you would like to get ripped off like I did. Dominic

Extremely honest people at this cleaning company. I did not realise I had left some paper money in a suit I left for dry cleaning. They informed me by text message immediately. There are still some good people left on this earth!

An unusual mixed set of reviews. I have experienced a professional, consistent, fast and polite service from this company since using them for almost four years. I am now temporarily housebound after surgery so have used them as a life line for general laundry. Any minor problems have been resolved swiftly. The home collection and delivery service driver is very helpful and has sometimes goes beyond the call of duty to meet my needs.

Astonishingly bad service. Shoes were sent for polishing - when they came back if they had been done it wasn't with any polish worthy of the name. Went back again, came back a day later than arranged, and still a shocking job. When I pointed out that this had not gone well (nicely), manager put up a fight and refused to acknowledge there had even been a problem. He finally agreed not to charge, but I had to put up a strenuous argument - astonishing given the demonstrable bad job and the lateness. Won't be going back!

IMPORTANT NOTICE Dear readers, the following reviews below, Eleina, Cedrick and David, which were all posted on the same date (22 November 2012) are invented reviewers, created by an identified competitors. Since establishment in 2008, The Doorstep Laundry have captured an elite, erudite and loyal customer base. Our trained staff have and continue to deliver the best level of customer service. Time Out have been alerted to our continued online harassment and are seriously taking the necessary steps to rectify these impromptu reviews. Kind Regards - Richard Thompson - Customer Services Director

Rubbish service and this is from a real customer unlike others. My dress was reuned i was not payed to me. I found out they dont do dry cleaning themselves AtoZ dry cleaners do the dry cleaning on another site

Expected great things a la this review and other comments so pretty dissappointed that the button I provided to be sewn on to my trousers was replaced by one almost 1.5 times larger then the other buttons to the point where it barely passes through the button hole. Bizarre considering the reputation. Maybe just an off day.

Amazing service!!! all my items were sent back to me in pristine condition and delivered to my door at the time and day that was arranged. All the staff are professional and welcoming and no job is too much trouble for them, I would highly recommend these guys.....FAB :)

Awesome. Such a nice service to have in the area- the delivery service is brillant and the guys are lovely. I reckon they'll be all over london in a few years.

Great. Really reliable collection and delivery. I've just tried their alteration service - two pairs of jeans were right first time, the other not. I've just phoned them and they said to pop in whenever I like and they'll redo them. Very good and nice to deal with.