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Subway trains are getting rid of automated service delay messages

Subway trains are getting rid of automated service delay messages
Photograph: Courtesy CC/Flickr/Michael Semensohn

After that hellish F train debacle when people were trapped in a stifling train for almost an hour a couple of weeks ago, the MTA took stock of the way they communicate with their customers. As a policy, the MTA will now rely less on prerecorded messages and instead have subway conductors directly relay information over the loudspeakers.

Wynton Habersham, acting vice president of the MTA's subways, spoke about the impetus for the changes at Mondays's MTA meeting, DNAinfo reports. "While announcements were made both on the train and in the affected stations during the incident, this messaging did not meet the needs of our customers," Habersham said. "We are moving to improve communication with our passengers both on a regular basis and the case of an incident," he said. "In doing so, we are eliminating many of the repeat recorded announcements and are making greater use of live announcements from the train crew themselves."

Maybe we'll hear what's actually causing train delays rather than the typical "sick passenger" or "train traffic ahead." Only time, and the summer of transportation hell, will tell!

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