Lush

Shopping, Cosmetics Oxford Street
5 out of 5 stars
(4user reviews)
Venue name: Lush
Contact:
Address: 175 - 179 Oxford Street
London
W1D 1JS
Transport: Tube: Oxford Circus
Do you own this business?
Static map showing venue location

Average User Rating

5 / 5

Rating Breakdown

  • 5 star:4
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:0
LiveReviews|4
1 person listening
tastemaker

 I've always been a fan of Lush, it is one of my favourite words having grown up in a welsh family ! I adore the aroma of the place before you even walk through the door, my husband laughs at how I "meerkat" whenever that familiar smell hits me! The flagship store on Oxford Street is such a treat! You can spend hours in there just perusing all of the different bubble bars, bath bombs and other such things.


I was lucky enough to have a treatment in the spa and I was a little worried it being on an extremely busy high street, I want peace and quiet away from the world when I have my massages! I was not disappointed! It seems to get much quieter as you go downstairs and the staff were really friendly. As a plus sized woman, I can sometimes be a bit nervous about having spa treatments but I did not feel any nerves at all as they were all so welcoming. I was a little early for my appointment but the staff chatted to me like an old friend!


When I went into the spa area you would not believe that you were in a flagship store on Oxford Street, you are transported into someone's country kitchen, it was extremely quiet and had all the Lush potions and spells adorning the shelves. I felt like I was at home!  


Again, the staff were extremely fabulous and talked me through the treatment I was going to have - Synaesthesia, without spoiling it, you get to choose how you want to feel after the treatment and it was just magical. 


I would 100% go again and would definitely recommend it to a friend, it just feels so unexpected and would be great as a mid shop pick me up, as you just walk straight back out onto the high street! If you are thinking about having a treatment, just go for it - definitely be good to start leaving hints for Christmas now!

tastemaker

Lush’s flagship Oxford Street store is a haven of bright colours and delicious scents set across 3 floors – it’s like falling down the rabbit hole and into Wonderland! I accidentally spent a whole hour long lunch break in here, so be warned, it’s so easy to get carried away looking, smelling and testing all the wonderful products on offer. The staff are really the jewel in the crown that is this store, their customer service really is second to none – a lot of other big stores could certainly learn a thing or two – in my experience everyone I came across was welcoming and knowledgeable with their approach, giving product information and recommendations without being to pushy with a hard sell agenda. I picked up some really nice bits in my recent haul, I’m looking forward to finding the time to treat myself with a home pamper sesh to indulge in the goodness.

tastemaker

I recently popped into the Lush flagship store a Psycle x Lush #wednesdayworkout and it was one of the best Lush experiences ever. It's one of the largest Lush stores in the world, yet it has such a cosy feel and buzzing atmosphere. The staff were all so eager to help, motivated and it was one of the best customer service experiences I have ever had. There were plenty of staff on hand to help - which is such a plus in a busy location such as Oxford Street. I was taken downstairs for a complimentary hand massage (using the wiccy magic muscles massage bar), and I was even given some gymslip powder as they were aware I was just about to workout. The workout was great fun, and super sweaty and we were given complimentary smoothies, bath bombs and Lush treatment lists and Naked Truth books after. It was really informative and educational about how Lush are trying to reduce the need for packaging to support the environment and generally reduce waste. Similar to every Lush store I've been to - I left feeling intoxicated by the gorgeous aromas. But this experience made me feel invigorated, inspired and also more conscious of the steps I can take to reduce my environmental footprint. A must-visit for all :)

Tastemaker

Lush's Oxford St store is three floors of delicious smelling and well presented (they all look like fancy cake) body and hair care - soaps, creams, oils, massage bars, shampoos, deodorants and now, a range of makeup. And you can smell the incredible wafts of Lush from across the road, but where they really win is through their customer service. Anywhere where you get friendly staff, product trials and a gratis hand massage works for me. There are a few favourite products I buy exclusively from Lush - their aromacare deodorant bar, which smells good, lasts for ever and is incredibly good value. Their honey trap lip balm, which keeps your lips soft and tastes like white chocolate caramel. Try and not lick it off within five minutes! Their massage bars, which double as excellent body moisturisers. Their 'coal face' black face wash bar. And their honey shower gel. If you've never been, you can easily spend half an hour walking around and smelling the various chunks of soaps and bars, and whatever you pick they'll slice off a portion for you (minimum 100g). It may seem expensive at first, but it's well worth it for the quality, how long it lasts and how it makes your skin feel - which is, basically, lush. They've now also opened a Lush spa and have a limited time cinema 'sensory experience' - which I haven't trialled yet, but both look divine! Perfect for gifts or for yourself as a treat.