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Whatever you want from an airport, London has you covered. After top-tier customer service, short queues and on-time flights? City is regularly named one of the nation’s top aviation hubs. Is the sheer number of destinations more important? The other week Heathrow was crowned the planet’s most connected airport (again).
At the latest edition of the Travel Industry Awards, however, neither City nor Heathrow was crowned the best airport in all the UK and Ireland. The awards, which are organised by Travel Trade Gazette (TTG), aim to celebrate ‘trailblazing travel companies and individuals’.
Crowned ‘UK & Ireland Airport of the Year’ for 2025 was none other than London Gatwick Airport. LGW triumphed just a few days after its plans for a £2.2 billion second runway were approved.
Justifying Gatwick’s win, TIA judges said: ‘Gatwick displayed impressive evidence of out-performing customer and product KPIs across the board.
‘Strong examples of innovation and superb customer service makes this airport worthy of award-winner status, and despite its long-established position, it is still not failing to innovate, while keeping an eye on ensuring its customers receive top-notch service, as well as supporting travel agent partners.’
So, big congrats are in order for Gatwick. This isn’t the only notable praise that LGW has received so far this year. Back in April the airport was named in the top 40 flight hubs in the world, while a recent Telegraph list said it was the sixth-best airport in Britain.
However, the southwest London airport hasn’t always fared so well in airport studies and rankings. One recent study named Gatwick the worst air hub in Britain for delays, while consumer advice company Which? placed Gatwick’s North and South terminals at 19 and 22 respectively in its 2025 ranking of Britain’s airports.
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