Gallow Green

Bars, Cocktail bars Chelsea
Recommended
  • 3 out of 5 stars
  • 1 out of 5 stars
(1user review)
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Gallow Green is the rooftop bar at the McKittrick Hotel, which occasionally allows children.

By: Christopher Ross

Posted:

Venue name: Gallow Green
Contact:
Address: 542 W 27th St
New York
10001
Cross street: between Tenth and Eleventh Aves
Opening hours: Mon–Wed 4–10:30pm; Thu, Sun noon–10:30pm; Fri, Sat noon–12:45am
Transport: Subway: C, E to 23rd St
Price: Average cocktail: $15. AmEx, Disc, MC, V
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  • Saturday July 22 2017 - Saturday August 12 2017

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Average User Rating

1 / 5

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LiveReviews|1
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Alba N

We don't want to go back to Gallow Garden. Worst experience on our wedding day. We loved going to Gallow Garden, whenever we wanted to celebrate something important we went there, it was very easy, we bought tickets online and you were going to enjoy your Brunch with good music. So with all the illusion we decided to celebrate our wedding brunch there; So was our lousy experience.

We contacted the manager to reserve our table for 9 adults and 3 children under 5 years. After several unanswered emails, they tell us that the price per group is 80 $ per person and not $ 38 and that we can not book until one month before the wedding, they will contact us. We accept the conditions, arrive the week to book, they didn't contact us and we try to contact them but no answer and we decided to go in person to the premises because there was no way to be able to reserve by email. The manager greets us and apologizes and we reserve the table. We have to pay the total full of the Brunch to be able to reserve, that same day they charge us the wrong amount which was less, we contact them to notify their error and then is clarify with the right the total of the Reserved Brunch. When the day of the celebration arrives; in the reservation does not appear the 3 children, they accommodate us in a table and no chairs for children. At the end of the Brunch, they charged 12 people (children under 5 don't pay)

when we were 9 adults and so they fixed it and say that everything is solved that we don't have to worry, and they give us the receipt of 9, we thought it was the summary of what we had already paid a Month before, but when we open our account and see that we have charged again the entire Brunch without authorization, so we were charged twice. After memorial weekend we went in person to talk to the managers to solve the mistake made by Gallow Garden. And with very bad taste, they do not let us enter the premises and took us in the street, saying that there is not a manager with whom we can speak, went the manager actually was upstairs. Only giving us a contact email. We do not understand how Gallow Garden communication works, but we believe that a place like this can not afford this treatment and this lack of professionalism and this accumulation of errors with its clients. Our reservation was something simple and we are very sad because they spoiled our wedding day, we lost a lot of time, we were too worried about something that had to be simple and fast and it has been a hell of a treat with the managers. We got an excellent treat from waiters, the food and the music. We are not demanding people and we understand the mistakes, we have never done a bad review, but this sad situation deserves to be known by future clients.