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They say not all heroes wear capes, and when it comes to hotel concierges tackling some of New York City’s most outrageous hotel requests, that certainly rings true. It’s a hotel concierge’s job to make miracles happen. The concierge finds a solution to whatever a guest needs—and in New York City, guests need a lot. These requests go well beyond reservations at the best Manhattan restaurants or tickets to the best Broadway shows. “People come from all over the world, and we have to please them,” David Canas, head concierge at the Langham Place New York and a member of the prestigious clefs d’or fraternity, said. The competition is fierce among the city’s luxury hotels, he explained, and reputation is everything. “In our job, we have to do everything the guest asks for. We never say no. If it’s something we can’t find, then we find an alternative.” A good concierge, he added, will do anything the guest asks for—“except illegal things.” A good concierge is often what can hotels apart from just fine to the top hotels in NYC.
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