The Peninsula Hong Kong is truly a dame of a hotel. As soon as you enter the vicinity, you’re struck by her grace and refinement. A glorious fountain greets you while a fanfare of dark green Rolls Royces parade the front of the hotel. But you’d be wrong in thinking that this is a pompous establishment with snooty staff and stiff upper lips all around. In fact, it’s quite the opposite. As the doors swing open, staff are quick to welcome me with friendly smiles and warm greetings. The Lobby Lounge, which is a familiar setting for many thanks to the ever-popular afternoon tea available here, is abuzz with activity and I feel the excitement of their oncoming freshly baked scones fill the air.
We’re taken up to our guest room for a swift and private in-room check-in and as we walk past the concierge team, I hear some other guests being welcomed back to The Peninsula and greeted by name, showing the impeccable level of service that staff are trained to give you. But it’s not just that. It’s very obvious that all the staff are happy to work here, even the chambermaid greets us happily as she goes to clean another room. My first impression? Damn, this hotel is good. A well-oiled machine that runs so smoothly, you can’t even see any cracks.